3 flushed. -  kill Jerkface [19 Oct 2005|12:09am] [ mood | accomplished ] [ music | Lester Flatt and Earl Scuggs ~ Dueling Banjos ] advanced_tool_log > analyst Chris has entered room Christopher > Hello, You've reached Comcast, my name is Chris. How can I help you today? shane > I cannot send e-mail. shane > I am receiving the message "permit denied" Christopher > I can definitely help you with that. Is this Shane I am chatting with? shane > Yes. Christopher > Are you using the webmail at comcast.net or are you using a mail program like outlook express shane > A mail program. Christopher > Which program are you using shane > Mozilla Thunderbird Christopher > That isn't a supported program so Im going to need you to go to the www.comcast.net website in order to see if you can send that way shane > One second. shane > The following addresses had fatal errors: itstheapril@hotmail.com: 550 permit denied WARNING! Attached message is truncated. shane > Same error. Christopher > That is currently a known issue. We are working to resolve that as soon as possible. shane > When will this be fixed? Christopher > There is no estimated time for this to be fixed. Comcast and Hotmail are currently investigating this shane > It is vital to me that this be fixed as soon as possible. Will I receive a credit on my bill for this outage? Christopher > No. Email is a free service provided by Comcast. As it is also free from Hotmail. But as I said both companies are working to resolve this as soon as possible shane > Can I ask you a question? Christopher > yes hristopher > What is your question? shane > If you were a customer of a company and you pay $50 per month to have internet and your e-mail didnt work through the people you are getting internet through... Would you pick up the phone and call comcast if you had a problem? Christopher > Yes I most likely would. shane > When I signed up it did not say "e-mail is included for free" If it were free, anyone could come to you and sign up for a comcast.net e-mail address, like hotmail. Correct? Christopher > No, its a free service provided to customers by Comcast as a bonus shane > Then why do I have to pay you to receive this bonus? Perhaps I am receiving a bonus from my telephone company for paying my bill-- service! When and for how much will the time without service credit be applied my bill? shane > Your argument is completely without logic and is an attempt to deny responsibilty for servicing your customers. shane > I demand service. Christopher > If Comcast didn't provide you with an email would you be using a different one? shane > If comcast did not provide me with the basic tools I need to use the internet, I would not have comcast internet. shane > I pay for the basic tools to get internet. IP address, e-mail, newsgroups and customer support. I am paying for the service you are providing me right now. shane > What do you intend to do about this issue? Christopher > You are paying for the connection to the internet. Everything else; email, newsgroups, etc, are added features Christopher > As I said this is a known issue and both Comcast and Hotmail are looking into it to fix it as soon as possible shane > I will be following this up with your corporate offices. Goodbye. Christopher > Is there anything else I can help you with? Christopher > Customer has closed chat and left the room

kill Someone cant speak english [19 Oct 2005|02:55am] [ mood | annoyed ] [ music | Ray Stevens ~ The mississippi squirrel revival ] advanced_tool_log > analyst Chris has entered room Christopher > Hello, You've reached Comcast, my name is Chris. How can I help you today? vicki > give me new password Christopher > I can definitely help you with that. Is this Vicki I am chatting with? vicki > new password Christopher > Is this Vicki I am chatting with? vicki > new pass word needeed Christopher > Which email login are you currently having problems with? Christopher > Are you still there? Could you please respond. vicki > r fince Christopher > Which email login are you currently having problems with? vicki > internet Christopher > what is the name on the account? Christopher > Customer has closed chat and left the room Christopher > Analyst has closed chat and left the room

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