| [ |
mood |
| |
 accomplished |
] |
| [ |
music |
| |
Mudvayne ~ Bruised |
] |
Christopher > Hello, You've reached Comcast, my name is Chris. How can I help you today?
carolyn > My email, retrieved directly from Comcast, disappeared yesterday, along with thousands of old emails. How do I retrieve it?
Christopher > I can definitely help you with that
Christopher > Is this Carolyn I am speaking with?
carolyn > Good. Yes
Christopher > Are you going straight to the comcast.net website or using a program like Outlook Express?
carolyn > As noted above, the email at that time was being retrieved directly from the website.
Christopher > Ok
carolyn > Usually I use Outlook, but my computer was down.
Christopher > OK
Christopher > That would be why they are not at the Comcast website
Christopher > Once you use Outlook or Outlook Express, the email gets downloaded off the server onto your computer.
carolyn > Why not? I go back and forth between Outlook and Comcast quite often. When I am not in my office, I go on the Comcast website. Never had a problem before. Now, I can't even find email from yesterday
Christopher > Once you use Outlook or Outlook Express, the email gets downloaded off the server onto your computer.
carolyn > It keeps a copy both place
Christopher > Only if you have it selected to do that.
Christopher > If you went to a different computer that wasn't set that way, then the email will be downloaded without leaving a copy
carolyn > Obviously, I do,or I wouldn't have been able to do what I described.
Christopher > Which email login are you currently having problems with?
carolyn > All the computers I use keep a copy of the email. At present, there is no location where the email can be found.
carolyn > nurselawyer
Christopher > Ok there is also a max amount of time an email can be in the mailbox before it is automatically deleted
carolyn > One day???
Christopher > no
carolyn > So, where is yesterday's email? Two clients sent me something, which I never got. Today, the email was working for awhile, and then, I could not go back a few days to check something someone sent that I need tomorrow.
Christopher > Our email servers were down for some unexpected maintenance on Tuesday and Wednesday. That may have something to do with why you didn't receive those emails. As well if there is anything else missing, if you'd like I escalate a ticket to our network technicians who can take a look at what happened to the email, but they most likely will not be able to get the email back.
carolyn > What?? I can't get any of my old emails? I can't get yesterday's email? I can't retrieve anything I need now?
Christopher > There is a chance they can retrieve but they most likely will not be able to.
carolyn > I
carolyn > I am not understanding this. Today, there was email that was downloaded onto Outlook, but when I went on your server tonight to get copies of it, there is nothing there. Is this now a daily occurrence? I don't understand.
Christopher > Are you still there? Could you please respond.
carolyn > See response. I need the information.
Christopher > If it wasn't In the Comcast mailbox, it was because it is now in Outlook. You said your computer was down, Its possible that the settings changed back to default.
carolyn > Every computer was not down. Only one. I could not get yesterday's email. I can't get any of the old emails from days and days ago. Are you trying to tell me that every old email I have ever had got erased because Comcast did maintenance two days ago?
Christopher > Honestly, I don't know
carolyn > The email is not in Outlook. It is not on the Comcast website. The old email, some of which is quite important, is not on the Comcast website. What am I supposed to do? Is this going to happen every day? What am I paying for?
Christopher > If you are using the email for a business, Im sorry that this is an inconvenience but Comcast is not set up with the safeguards to stake your livelihood on. And no it won't happen everyday, and you are paying for the connection to the internet, Not the email.
carolyn > Not acceptable. The connection to the internet seems to be the problem. On the same account, my husband's, (username, drmikol), there is not a problem. What is going on? If it happened for two days, what assurance do I have that there is not a big ongoing problem with my email, brought on by comcast? It is not working properly.
Christopher > Have you had any trouble with connecting to the internet?
carolyn > To comcast.
Christopher > Yes to Comcast. Have you had any trouble connecting to the internet?
carolyn > We have trouble connecting to Comcast web email
Christopher > Thats not what I am referring to. Have you had trouble connecting to the internet?
carolyn > I did not tell you that I can't connect to the internet. I'm talking to you. I have to connect to do that.
Christopher > carolyn>
Not acceptable. The connection to the internet seems to be the problem.
Christopher > There is no problem with the connection to the internet then. Just the email problem which is independent of the connection.
carolyn > There is no problem with connecting to the internet. I dont' think you are understanding this. The problem,once again is with the Comcast web email and not with anything else we do on the internet.
Christopher > ko
Christopher > Ok
carolyn > OK what? I need information. I am getting none.
Christopher > I understand that. There is nothing I am able to do about this except what I have already told you.
carolyn > You haven't told me anything except that someone else will try to do something to get my email and probably won't be able to. That isn't helpful. I want to get the problem with Comcast email fixed as soon as possible.
Christopher > That is all that can be done right now.
Christopher > Im sorry for any inconvenience this may have caused.
Christopher > Are you still there? Could you please respond.
carolyn > You have not told me that any effort will be made to fix the problem of me not getting my email now, tomorrow, or anytime. I do not believe that you understand that this is a problem. You described it as an "inconvenience". That is not the truth. It is a serious communication problem, as it would be for any professional person who uses email to communicate with clients, that email doesn't work, and no one at Comcast sees to be interested in fixing this.
Christopher > Until it is determined what happened to your email it cannot be fixed. As I already stated, Residential Comcast is not the service you should staking your livelihood on. We do have a business service for that kind of thing. There is no way that you will get your email back right now. The ticket would take at least 24 hours to be looked at.
Christopher > Are you still there? Could you please respond.
carolyn > I do not consider the email that got lost to be the extent of the problem. The extent of the problem is that you seem You seem to have no idea that there is anything wrong right now, and possibly in the future. Perhaps you can direct me to someone who has the ability to deal with this. Perhaps there is a supervisor,or technician, or someone who will understand that I can't continue with this problem of being unable to receive email and having received email disappear the next day.
Christopher > Can you please respond, It has been several minutes. Can you please acknowledge or I will have to close the chat session to assist other customers.
carolyn > I need to talk to someone who can help
Christopher > All anyone is able to do is to escalate the ticket to the networking technicians. As they are not in the building or reachable by phone there is no way you would be able to talk to them.
Christopher > That is the first step in resolving this problem and it may take some time. If you are unsatisfied with that I am sorry but that is all we can do. Is there anything else I can help you with?
carolyn > Can you ask someone who is knowledgable to contact me? If I can't get email, and email is swallowed up and disappears forever each day, I want this fixed.
Christopher > They would contact you back after they find out the problem
carolyn > That sounds like a non-answer. If they don't know, then no one would ever get back to me. Every day, my email would get swallowed into the abyss, and I would just have to shut up about it?
carolyn > Can I call someone?
Christopher > They would contact you regardless of the outcome.
Christopher > You can call the phone technicians at 1-800-COMCAST
carolyn > You have not been understanding or reassuring in any way. What I get is that it's not your problem, and it's no big deal if I never get email again. Great.
Christopher > Im sorry I have come across that way, but you aren't understanding that all we are able to do at this point is escalate the ticket, which I already have, and that is all.
Christopher > There is nothing further that can be done.
Christopher > Untill the problem is determined.
carolyn > I am not sure what you meant by "residential" as opposed to business. Home office. What's that? Not a business?
Christopher > It is, but there is still a business service with greater safegaurds to prevent something like this from happening. According to the service agreement you shouldn't be running a business over this residential line. It is just for leisure and recreation use only.
Christopher > Are you still there? Could you please respond.
Christopher > Can you please respond, It has been several minutes. Can you please acknowledge or I will have to close the chat session to assist other customers.
Christopher > Im sorry you haven't responded, there could be some problems. If you can read what im typing please respond or I will have to close the chat session.
carolyn > I read it.
Christopher > Ok.
carolyn > A residentail line?
Christopher > A residential cable line.
Christopher > Which is what you currently have.
Christopher > Are you still there? Could you please respond.
Christopher > Can you please respond, It has been several minutes. Can you please acknowledge or I will have to close the chat session to assist other customers.
Christopher > Im sorry you haven't responded, there could be some problems. If you can read what im typing please respond or I will have to close the chat session.
Christopher > Im sorry but you haven't responded. I will now have to close the chat in order to assist other people. If you require further assistance, please feel free to chat back in or call 1-800-COMCAST. Thank you for contacting comcast and have a great night.
Almost an hour of fighting with this woman
|
![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small}
wrathofvengance's journal
content
sick
awake
discontent
annoyed